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Privacy Policy

Last updated:

The short version

This site has no forms, no accounts, and no third-party analytics or advertising scripts. The personal information involved in using this Service travels through one channel:the phone call.

Information collected when you call

When a homeowner calls (843) 555-0142, the following may be collected and processed:

  • The caller's phone number, and the date, time, and duration of the call.
  • What the caller describes on the call: the water damage situation, the property address, and contact details given to arrange the referral.
  • A recording of the call, where made by the referral network for quality and verification purposes. Where calls are recorded, a notice is played at the start of the call. South Carolina law permits recording with the consent of one party to the call (S.C. Code § 17-30-30).

How that information is used

  • To route the call to an independent restoration provider covering the caller's area.
  • To verify referrals and prevent fraud or automated calls.
  • To comply with legal obligations, where applicable.

Who it is shared with

Call details are shared with the referral network that operates the call routing and with the independent provider the call is connected to — that is the purpose of the Service. Information is not sold to unrelated third parties, and it is not used for unrelated marketing lists.

Website data

This site is served as static pages. It sets no cookies of its own and loads no third-party analytics, advertising, or social scripts. Standard web server logs (IP address, pages requested, user agent) may be kept by the hosting provider for security and operations.

Retention

Call records are retained for as long as needed for referral verification and legal compliance, and then deleted or anonymized. Server logs rotate on the hosting provider's standard schedule.

Your choices

  • You can ask what information is held about a call you made, and ask for it to be corrected or deleted, by calling the line.
  • If you do not want a call recorded, say so at the start of the call; the alternative is to end the call.

Children

The Service is directed at homeowners and not at children under 16.

Changes

If tracking or analytics are ever added to this site, this policy will be updated first and the date at the top of this page will change.

Contact

Privacy questions: call (843) 555-0142.

24/7 Emergency Call LineCharleston metro
(843) 555-0142